Hi, I'm Denz Alovera
IT Professional specializing in VoIP & Cloud Communications Support.
Based in the Philippines.
IT Professional specializing in VoIP & Cloud Communications Support.
Based in the Philippines.
I'm a Technical Support Engineer with a focus on VoIP and cloud communications. I diagnose SIP call failures, resolve message delivery issues, and handle high-priority incidents in a NOC environment.
Beyond support, I have a background in web development and systems administration. I'm passionate about open source technology and continuously learning new tools to improve my craft.
SIP troubleshooting, call flow analysis, and cloud communications support. Experience with STIR/SHAKEN and telecom standards.
Production platform troubleshooting, incident management, and VIP support in a NOC environment.
Network setup, performance monitoring, and infrastructure management. Linux and Windows environments.
Database-driven applications and web solutions. Experience with modern frameworks and version control.
Proficient in leveraging AI tools for productivity, code assistance, and workflow automation.
Zendesk, Jira, Slack, Git, and various log analysis tools for efficient support and collaboration.
Projects I've contributed to throughout my career.
Upgraded the existing purchasing system to improve workflow efficiency.
Built a system for tracking inventory and materials for audit purposes.
Set up network infrastructure for the company's extension office.
Developed and deployed an HR profiling system for employee management.
Open to opportunities and collaborations. Feel free to reach out.
denz.alovera@gmail.com